HELPDESK

We’re here to help

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AFTER-HOURS EMERGENCY

(MAINTENANCE ONLY)

Who to contact in an emergency

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HOW TO CHANGE STRATA MANAGERS

 3 steps to transition to

Strata Management Services NSW

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DOWNLOADS & LINKS

Useful resources

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FORMS 

Find all the forms you need.

Proxies, updates & applications

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HOW TO PAY LEVIES

6 ways to pay your strata levies

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UPDATE OWNER DETAILS

Update your personal details

 
AFTER-HOURS EMERGENCY

Our office hours are between 9.00am and 5.00pm, Monday to Friday.

After Hours  

For after-hours emergency repairs and maintenance relating to the common property please contact the below tradespeople and advise your Strata Manager on the next business day.

The listed tradespeople will be able to help you determine what the problem may be and whether an emergency repair is required.

Alexandria Office Emergency Trades

 

ELECTRICAL:

Citiwide Electrical                                  0412 073 185

Glenco Electrical                                    (02) 9700 9996

GLASS BREAKAGE:

Express Glass                                         1300 666 234

LOCKSMITH:

Bells Locksmiths                                    (02) 9357 2333

Eastern Suburbs Locksmiths                 (02) 9389 5266

PLUMBING:

Sydney’s Plumbing Specialists              (02) 9002 7332

 

Cronulla Office Emergency Trades

CARPET CLEANING:

Matt's Carpet Cleaning                           0417 656 762

ELECTRICAL:

Brett Parr Electrical                                0411 214 955

Cowan Electrical                                     0408 240 780

GARAGE DOOR REPAIRS:

J M Garage Doors                                  0439 500 690

GLASS BREAKAGE:

Express Glass                                         1300 666 234

LOCKSMITH:

At Call Locksmiths                                 (02) 9521 8957

PLUMBING:

AJR Plumbing                                        0401 184 830

Priority Plus Plumbing                           0414 640 079

ROOFING:

Tony Wade Roofing                               0400 524 509

TREE REMOVAL AND TRIMMING:

Dynamic Tree Service                            0407 622 227

 

Note:

  • Please use these emergency contacts only if your building does not have a Building Manager.

  • Your building may have its own preferred list of emergency and regular trades. You should consult with your Strata Manager to check if this is the case.

  • If you call the after-hours contact, you agree to pay the cost of the callout should your situation not be an after-hours emergency or it is not related to common property.

General

  • Police/Fire/Ambulance:  000

  • Poisons Information:  13 11 26

  • State Emergency Service: 13 25 00

Utilities

 
HOW TO CHANGE STRATA MANAGERS
3 Steps to Transition to Strata Management Services NSW

STEP 1: CLARIFICATION & QUOTE

Contact us or request a call back so that we can discuss your requirements and provide you with a detailed quote.

STEP 2: CONVENE A MEETING

Once you feel confident about everything and are ready to appoint our company, you will need to convene a General Meeting and pass the required motions by the majority of owners, either in person, by proxy or by written vote.

 

We will arrange this for you.

STEP 3: HANDOVER TO STRATA MANAGEMENT SERVICES NSW

Once we receive the minutes and the signed Strata Management Agreement, we will provide the outgoing agent with all necessary paperwork and commence the hand-over and transition of your records to our office.

For a confidential and obligation free quote, contact us or request a quote, and we will contact you within the next business day to discuss your requirements.

“Strata Management Services NSW recently took over the strata management of our Strata Scheme. They effected a seamless transition for us from our previous Strata Manager, have provided advice and guidelines to assist the Strata Committee to carry out its duties more transparently and effectively and have acted immediately and supportively in response to any requests or directions from the Committee.”  

Strata Committee – Redfern, NSW

“Thank you so much for all of your assistance and everything you have done to assist a bunch of people who had absolutely no idea whatsoever how to run strata. Without your efforts and advice, our complex would have been a horror to manage and would not be in as good a shape today as it is. if I am ever asked if I know of any “top-class strata manger” I will certainly pass on your details.

Thanks once again!”

Strata Committee Member – Sylvania, NSW

“We have been using Strata Management Services for years and we've enjoyed a great working relationship with them. The staff has a professional and friendly manner with all the owners and tenants. Their legal knowledge and management advice makes it easy to keep our building running like clockwork. They're always quick to respond to any big problems down to the smallest queries with an open mind and line of communication.”

Strata Committee Secretary – Bellevue Hill, NSW

“Many of us were chatting after the meeting and we all agreed that you are the best strata manager we have ever had.”

Strata Committee Treasurer – North Sydney, NSW

 
DOWNLOAD & LINKS
Downloads

Strata Living

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Community Living

Living in a community scheme p 1_Page_01

Guide to Common Property

NSW Strata Law

NSW Strata Regs

Links
 
FORMS

Privacy Statement

Please note: the information provided is available to our office staff, and (as required by Law) registered owners and mortgagors and other persons legally authorised to access the Strata Schemes records.  

 

Proxy Forms

If you are an owner and cannot attend an upcoming Owners Corporation meeting, you can complete and return the relevant proxy form 24 hours before the General Meeting, to transfer your voting to another person who can attend the meeting.

 

Strata Committee Forms

  • Form 6: Strata Committee Nominee
    To nominate yourself or someone else for a position on the committee at the next Annual General Meeting, complete and return this form. 

  • Form 7: Appointment of Acting Strata Committee Member
    If you are a Strata Committee member and cannot attend an upcoming Strata Committee meeting, you can complete and return this form to transfer your voting to another person who can attend the meeting, subject to the consent of the Strata Committee.

Notification Forms

  • Form 9: Authority to Email
    To have your levy and meeting notices/minutes emailed to you, please complete and return this form to get started.

      To notify our office of a potentially claimable event, please complete this form in full and return it to your Strata             Manager who will follow up with any necessary steps.

 

Application Forms

  • Form 13: Owner Reimbursement Request
    Download, complete and submit this form, along with relevant supporting documentation, to your Strata Manager if you wish to request reimbursement for expenses incurred.

 
HOW TO PAY LEVIES
6 convenient ways to pay your strata levies
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Please use the form below to enter your contact details and preferred ways to receive correspondence and levies.

UPDATE OWNER DETAILS
Owners Contact Details
Managing Agents Contact Details
Tenant Contact Details
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Communication Preference
Levy Notices:
Meeting Papers / Correspondences:

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