HELPDESK

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AFTER-HOURS EMERGENCY

(MAINTENANCE ONLY)

Who to contact in an emergency

FORMS 

Find all the forms you need.

Proxies, updates & applications

HOW TO CHANGE STRATA MANAGERS

 3 steps to transition to

Strata Management Services NSW

HOW TO PAY LEVIES

6 ways to pay your strata levies

DOWNLOADS & LINKS

Useful resources

UPDATE OWNER DETAILS

Update your personal details

AFTER-HOURS EMERGENCY

Our office hours are between 9 am and 5 pm Monday to Friday.

After Hours  

For after-hours emergency repairs and maintenance relating to the common property please contact Ara Building Services and advise your Strata Manager on the next business day.

Ara Building Services 24x7 Helpdesk:  1300 660 573

Ara Building Services will be able to help you determine what the problem may be and whether an emergency tradesman is required.  

 

Note:

  • Please use these emergency contacts only if your building does not have a Building Manager.

  • Your building may have its own preferred list of emergency and regular trades. You should consult with your Strata Manager to check if this is the case.

  • If you call the after-hours contact, you agree to pay the cost of the callout should your situation not be an after-hours emergency or is not related to common property.

 

General

  • Police/Fire/Ambulance:  000

  • Poisons Information:  13 11 26

  • State Emergency Service: 13 25 00

Utilities

 
 
HOW TO CHANGE STRATA MANAGERS
3 Steps to Transition to Strata Management Services NSW

STEP 1: CLARIFICATION & QUOTE

Contact us or request a call back so that we can discuss your requirements and provide you with a detailed quote.

STEP 2: CONVENE A MEETING

Once you feel confident about everything and are ready to appoint our company, you will need to convene a General Meeting and pass the required motions by the majority of owners, either in person, by proxy or by written vote.

 

We will arrange this for you.

STEP 3: HANDOVER TO STRATA MANAGEMENT SERVICES NSW

Once we receive the minutes and the signed Strata Management Agreement, we will provide the outgoing agent with all necessary paperwork and commence the hand-over and transition of your records to our office.

For a confidential and obligation free quote, contact us or request a quote, and we will contact you within the next business day to discuss your requirements.

“Strata Management Services NSW recently took over the strata management of our Strata Scheme. They effected a seamless transition for us from our previous Strata Manager, have provided advice and guidelines to assist the Strata Committee to carry out its duties more transparently and effectively and have acted immediately and supportively in response to any requests or directions from the Committee.”  

Strata Committee – Redfern, NSW

“Thank you so much for all of your assistance and everything you have done to assist a bunch of people who had absolutely no idea whatsoever how to run strata. Without your efforts and advice, our complex would have been a horror to manage and would not be in as good a shape today as it is. if I am ever asked if I know of any “top-class strata manger” I will certainly pass on your details.

Thanks once again!”

Strata Committee Member – Sylvania, NSW

“We have been using Strata Management Services for years and we've enjoyed a great working relationship with them. The staff has a professional and friendly manner with all the owners and tenants. Their legal knowledge and management advice makes it easy to keep our building running like clockwork. They're always quick to respond to any big problems down to the smallest queries with an open mind and line of communication.”

Strata Committee Secretary – Bellevue Hill, NSW

“Many of us were chatting after the meeting and we all agreed that you are the best strata manager we have ever had.”

Strata Committee Treasurer – North Sydney, NSW

 
DOWNLOAD & LINKS
Downloads

Strata Living

FT-045-Strata_Living_Guide p 1_Page_01.p

Community Living

Living in a community scheme p 1_Page_01
Links
 
FORMS

Privacy Statement

Please note: the information provided is available to our office staff, and (as required by Law) registered owners and mortgagors and other persons legally authorised to access the Strata Schemes records.  

 

Proxy Forms

If you are an owner and cannot attend an upcoming Owners Corporation meeting, you can complete and return the relevant proxy form 24 hours before the General Meeting, to transfer your voting to another person who can attend the meeting.

 

Strata Committee Forms

  • Form 6: Strata Committee Nominee
    To nominate yourself or someone else for a position on the committee at the next Annual General Meeting, complete and return this form. 

  • Form 7: Appointment of Acting Strata Committee Member
    If you are a Strata Committee member and cannot attend an upcoming Strata Committee meeting, you can complete and return this form to transfer your voting to another person who can attend the meeting, subject to the consent of the Strata Committee.

Notification Forms

  • Form 9: Authority to Email
    To have your levy and meeting notices/minutes emailed to you, please complete and return this form to get started.

 

Application Forms

 
HOW TO PAY LEVIES
6 convenient ways to pay your strata levies

Please use the form below to enter your contact details and preferred ways to receive correspondence and levies.

UPDATE OWNER DETAILS
Owners Contact Details
Managing Agents Contact Details
Tenant Contact Details
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Communication Preference
Levy Notices:
Meeting Papers / Correspondences:
 
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2020

 Strata Management Services NSW

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